Shipping policy

Order Processing & Lead Times

Shipping times vary by product and order size.Most orders will be shipped within 1-3 business days(excludes weekends and holidays).

Carriers & Tracking

  • We will match the appropriate shipping method based on your order address!
  • Once shipped, you’ll receive tracking details by email.
  • It’s your responsibility to track all packages associated with your order.

  • Delivery Expectations

  • Transit times vary by location – currently average shipping & delivery times are 5-30 days..
  • For remote addresses, carriers may contact you by phone to coordinate.

  • International Shipping

  • We ship worldwide (to any location that logistics can reach)

  • Shipping & Delivery Issues

    Delayed Deliveries

    If your order hasn’t arrived after 60 business days, contact us at ciewia111@gmail.com Or online customer service. We’ll investigate and work toward a resolution.

    Non-Delivery

    Suspect a failed delivery? Let us know ASAP. Email ciewia111@gmail.com Or online customer service with your order number and details. We’ll investigate and help reclaim or reship as appropriate.

    Marked as Delivered, But Not Received?

    Check around your property and with neighbors first.
    If still not found, note that ciewia is not liable for losses or theft after an item is marked “Delivered” by the carrier.

  • Receiving Shipments & Damaged Items

    Inspect deliveries immediately.

    If damage is visible:

    Note it on the delivery receipt or bill of lading.
    If you can’t, take photos within 24–72 hours and send to ciewia111@gmail.com or Contact online customer service.

    Report Missing or Damaged Items:

    Submit all necessary details within 72 hours of receiving your order. Delays may limit our ability to resolve the issue.

    Keep Original Packaging:

    Required for all returns or replacements. ciewia does not supply replacement packaging. Repackaging costs are the customer’s responsibility.

  • Cancellations & Refunds

  • You can cancel the order at any time before shipment.

  • After Shipping

    1. Once shipped, orders cannot be canceled or rerouted.
    2. You may refuse delivery if you’d still like to cancel.
    3. Shipping charges are non-refundable.